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RevSPORT – Clubs FAQs

RevolutioniseSPORT is an online, cloud-based, end-to-end platform for sporting and community organisations. Everything in the platform is driven by your membership core—online registrations, finance and invoicing, team entries, and managing attendance for competitions, events, and training—with additional administrative capabilities, such as recording incidents & injuries, tracking tasks, and managing meeting minutes and action items.

To find out more information, please visit https://www.revolutionise.com.au/

RevSPORT Training Sessions

These sessions were recorded, and you can view Session One (Introduction to RevSPORT) and Session Two (Events and Membership Training) through these links.

Club Portal and Admin Details

RevSPORT – FAQs

Questions on Membership, Finance, and Club Governance:

Will the clubs have to pay a subscription fee, or are the licencing costs all borne by AV?
No, all default costs are paid for by AV.

When will RevSPORT be activated?
Club Presidents were given access to the platform on March 17, 2022. Club members are already present in the system, and registration for the 2022/23 AV season is now open through RevSPORT.

What will happen to the current registration portal?
The current registration portal will be turned off on March 31 2022. There will be no further access to that portal past this date.

How do members access registration?
Members will automatically be taken to the Athletics Victoria registration page and will be able to select their club during the registration process. If clubs choose to set up a website using the RevSPORT portal, members will also be able to register on their page, which will sync with the AV system.

Where do members go to register for XCR?
The current registration portal will be turned off on March 31. All registrations for the 2022-23 season (XCR and Track and Field) are being taken through the RevSPORT portal.

Can members join with a bank deposit or only a credit card?
Members must use a debit or credit card to purchase a club and AV membership.

An exciting feature of revSPORT is split payments. Split payments ensure the AV fee someone pays goes direct to AV, while the club fee goes directly to the club. Bank deposits do not allow this feature. Through revSPORT, there is no waiting until the end of the month to reconcile books/accounts as was the previous requirement.

Do clubs need to import members from the current system into RevSPORT?
No, this import has been completed by AV. When clubs gain access to RevSPORT you will already see your members in the system. All club admins need to do is log in.

Should clubs import members or should the members register/renew themselves?
AV is no longer accepting club-imported memberships. Members are required to complete their own registration/renewal process as this involves agreeing to the terms of registration which each individual must complete.

Our club has already taken payment from members for the 2022/23 season; what do we do?
If you have already taken payment from members for the 2022/23 season, then AV will permit a one-time grace period until May 1st 2022, to import these members. This will involve importing and marking all paid members as “Paid” in your portal’s respective payment class. Once this is complete, notify AV and a one-time invoice will be issued for payment of the AV fee for these members. All non-paid members should register themselves through the revSPORT portal, as this will not be an accepted option after May 1st.


Will admins still be able to access events, and what athletes are registered? 
Yes.

Will admins be able to view members’ bib numbers for events like relays? 
Unfortunately, not through the revSPORT portal. Please contact katherine@athsvic.org.au for bib numbers.


Presently an admin will approve pending members. How will this happen within RevSPORT?
AV actively promotes for new people to join the sport of athletics, and we encourage clubs to do the same. Clubs can choose to review their new members. If they do not meet the requirements for your club, you can opt to refund and archive them. There is not an option for an ‘approval’ before a member rejoins your club.

If a refund goes up the line, e.g., AV approval for a refund by AV, how do I ensure that only the club portion is refunded?
When managing a refund – you can elect to only refund your club’s component. If attempting to refund the AV charge, AV must approve this portion of the refund. However, refunding your club component requires no approval or intervention by AV and you can self-manage.

Will current admins automatically be admins on the new RevSPORT platform? 
Yes, if you are a current club admin you will be a club admin on RevSPORT.

Will AV offer Alternative First Claims in 2022?
Yes, we will offer Alternative First Claims.

  • Step one – When renewing your membership, just select the Winter club you will be competing for.
  • Step two – Compete in the Winter season
  • Step Three – AV will send you an email in August notifying you that you can purchase a club membership for the Summer season (you will only be charged the second club’s fees).
  • Step Four – Email: info@athsvic.org.au to notify AV – we will then change your club to the Summer club in the system.

Do we still have family packages available?
We certainly do! Please click here for more details.

How will the reconciliation aspect of club finances change in RevSPORT?
AV will no longer distribute funds to clubs. With the introduction of Pin Payments, Clubs will now be paid instantly when a member joins. This change will require clubs to reconcile their member payments more often than they may currently. 

Can I upgrade my membership during the season?
Yes, absolutely! In RevSport, go to the ‘My Account’ tab, and on the left side, click the ‘Upgrade’ link. This will provide options for the membership classes you can upgrade to from your current membership. Once you have selected your membership type, you will be invoiced for the cost difference between the two memberships.

If someone registers and then wishes to upgrade, does the member have to pay those fees again?
No, the upgrade will be automatic, with no ‘double-dipping’ of fees so long as the upgrade is made during the same season.

What if I use a VIT card instead of a WWCC?
There will be an additional field that can be filled in during registration for members to include their VIT card number and expiry if they use this instead of a WWCC.

Where to login or reset your password.

Questions on Website, Shop, and Additional Features:

Is it compulsory to use the additional features (e.g., website, shop) provided by RevSPORT?
Aside from membership management and financial requirements, all additional features are optional. As AV pays for all features it may be financially beneficial to consider utilising the shop and website features rather than hosting these sites independently, however, this is completely at the discretion of the clubs.

We already have a club website, do we need to replicate it on RevSPORT?
No, you are welcome to continue using your club website if you wish, just make sure you include a link to RevSPORT for member registrations.

Does it cost extra to set up a club website through RevSPORT?
No, the website feature is part of the package paid for by AV.

Our club already uses RevSPORT, how do we avoid duplications?
If you already use RevSPORT for your club website, lodge a support ticket through the help centre (click the help icon in the top right corner) requesting that the RevSPORT team merge your accounts.

Do we have to use the RevSPORT shop portal?
No, this is another optional feature.

Are there additional fees associated with the RevSPORT shop?
Use of the shop feature is included for all clubs and is paid for by AV. Each transaction in the shop will generate a small transaction fee for members.

Are there additional fees associated with the RevSPORT booking service?
Use of the Bookings feature is included for all clubs and is paid for by AV. Club members will not be charged to make bookings, however external members (e.g., school groups) will be charged the booking fee and a small transaction fee.

Does AV have visibility over meeting notes saved in RevSPORT?
No, AV will not be able to view any meeting notes saved through RevSPORT, and this is not a compulsory feature of the platform.

Where do we go to get help with using RevSPORT and its features? In the administrator view of RevSPORT, click on the help button in the top right-hand corner. This will take you to the RevSPORT Help Centre where it is possible to lodge a support ticket by clicking Ask for help. There are also tutorials, webinars, and articles explaining how to set up and use all of the features in RevSPORT. Follow the steps in this video to lodge a support ticket.

Where to find the RevSPORT HelpCentre
Where to create a RevSPORT support ticket for help using the platform

Athletics Victoria’s HOW-TO Videos